At Carmody Group & Co., we are dedicated to providing high-quality educational resources and services to our valued clients. We understand that there may be circumstances in which you need to return a product or seek a refund. This Returns & Refunds Policy outlines our guidelines and procedures to ensure a smooth and fair process.

1. Eligibility for Returns & Refunds

Our eligibility criteria for returns and refunds vary based on the type of product or service:

Digital Products:

• You may request a refund for a digital product (e.g., e-books, software, downloadable resources) within 30 days of purchase if you have not downloaded or accessed the product.
• If you have downloaded or accessed the product, refunds will not be provided.

Physical Products:

• Physical products (e.g., textbooks, printed materials) may be returned within 30 days of purchase if they are in their original condition.
• Products returned in a used or damaged condition will not be eligible for a refund.

Services:

• Services provided by Carmody Group & Co. are not eligible for refunds.

Customised Resources:

• Customised or personalised resources are non-refundable.

2. Requesting Returns & Refunds

To request a return or refund, follow these steps:

• Contact Customer Support: Reach out to our Customer Support Team by [[email protected]] and clearly state the reason for your return or refund request. Include any relevant details and documentation.

• Evaluation: Our team will assess your request to ensure it meets the eligibility criteria. Additional information or documentation may be requested to process your request.

• Confirmation: You will receive an email confirming whether your return or refund request has been approved or denied. If approved, the email will specify the refund amount (if applicable) and the estimated processing time.

3. Processing Time

Refund processing times may vary depending on your payment method and financial institution. While we strive to process refunds promptly, please allow up to 10 business days for the refund to be reflected in your account.

4. Contact Us

If you have any questions or concerns about our Returns & Refunds Policy, need assistance with a return or refund request, or require additional information, please contact our Customer Support Team at [[email protected]].

5. Exceptions

Please note that certain items are not eligible for returns or refunds, such as services, customised resources, or products that have been damaged or used beyond the allowable return conditions. Exceptions will be clearly communicated at the time of purchase.

Carmody Group & Co. is committed to providing a fair and transparent process for returns and refunds, and we appreciate your trust in our educational resources and services.